GP Access Routes – How to Contact Us!

There are three ways to get in touch with us this at this GP practice.

It’s no secret that our surgeries have been busier than ever; that’s why there are now more ways to get in touch with us.

You can:

  • Use our online consulting form on this website at the online services page. It’s convenient and secure and can save you time. Our team will respond within two working days, possibly sooner if we can.
  • Call us during surgery hours – e.g. Monday to Friday 8am- 6pm on tel:015394 32693
  • Come into the surgery at Ambleside or Hawkshead

Pick the option that suits you best; no matter how you choose to get in touch with us, whether it’s using an online form, calling or visiting, you’ll get the help that’s right for you.

Please remember, when visiting the surgery, you will still need to wear a face covering and maintain social distancing to protect vulnerable patients from Coronavirus infection.

Contacting Your Practice


Getting Back to You

No matter how you get in touch, you’ll get the help that’s right for you.

We may:

  • Book a face-to-face appointment for you
  • Arrange a phone or video consultation
  • Send you a text message, for example, inviting you for a blood test or request further information such as a photograph or letter
  • Arrange a home visit, or
  • Refer you to another service.

However we respond, you can rest assured that we’re always looking after your needs.


Parents, carers and young people

If you are a parent or carer, you can use our online form for your children or those you care for. Young people who want to get in touch directly, can phone us or visit us. It helps us to know who’s mobile number we have in the system for young people so please make us aware if the mobile number belongs to a parent of carer.


Help us, help you 

When requesting care, whether online, by phone or in person, it helps us if you explain what’s wrong. This ensures you get the care you need at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps our medical team to prioritise those who need care most.

If you prefer not to say – for example, when talking to our reception team – they will always respect your privacy; however, it’s an important part of their job to ask, so thank you for your support with this. 

Please also tell us if:

  • You would prefer us to talk with you by phone, face-to-face or by video call
  • You need to speak to a particular person because they have treated you before
  • There are certain times of day when you can’t talk, for example you are at work, at school or college
  • You need English to be interpreted, you need help from another person at your appointment, or if you have other communications needs.

We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly.


Help from your local pharmacy team  

Your local community pharmacist and their team can help and support with minor illnesses.

As dedicated, qualified health professionals, and experts in medicines, they can offer clinical advice, consultations and over the counter medicines to help safely manage a wide range of minor health concerns.

Many pharmacies also offer a range of new NHS clinical services including blood pressure testing.


For urgent medical help

If you have an urgent medical problem and you’re not sure what to do, NHS 111 can help.

Call or go online at 111.nhs.uk

Non-urgent advice: Life Threatening Emergencies

Chest pain, shortness of breath and extended periods of unconsciousness all constitute an emergency.

In the event of an emergency where you believe your life or the life of someone else to be in danger, you should always call 999.

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