Covid Restrictions:

Due to the ongoing Coronavirus pandemic and our need to protect you and our staff from potential infection, we are still offering a Telephone appointment first for a new problem. Then, we will decide with you, when an appointment in the surgery can be arranged and this may also be by Telephone or Video. Some Telephone appointments are taking longer than usual, so please bear with us.

We operate a booked appointment system, not a walk-in service and not all of our Doctors work each day. We prefer you to book with your usual GP, to help us with continuity especially if you have an ongoing problem.

If you are requested to book an appointment with our nurse for a long term condition review (Diabetes, COPD, Asthma) then you may be sent a message to complete some information online first. You may also need to see the healthcare assistant for some pre-clinic tests.

We have an ‘on call’ rota system for URGENT problems that need to be dealt with on the same day, but this may not be with the doctor of your choice.

Please watch this Health at Home Video for more information.

1. Self Care Help & Advice

Did you know that many of the minor ailments seen by GPs can also be treated by you at home?

Check the self care help & advice before you call us. By treating yourself at home first, you could save an unnecessary trip to the surgery and free up time for the GPs to see patients with more serious health problems.

2. Appointments Online

You can now book some appointments online via online services. If you book a Telephone Call online, whilst we will try and call around the booked time, please note that the call may be within 1-2 hrs of the booked call time, to allow for unforeseen delays. If you can not see the appointment type you need online, then please submit an online consultation using step 3 below.

3. Submit Online Consultation

Neston Surgery - Information about the doctors surgery opening hours,  appointments, online prescriptions, health information and much more

All consultations are by appointment only and if you cannot see the appointment you need online then please telephone:

For emergencies when the surgery is closed please telephone or visit NHS 111 for advice.

If your Doctor is running behind with their appointments, please remember that some people will have more serious problems than others and we may have been called out to an emergency. Should you be unable to wait your Doctor will understand and our Patient Advisors will rearrange for you.

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