Non-urgent advice: Get the right help whilst you are away from home.
In light of the ongoing Coronavirus pandemic we have a produced a new policy to help visitors to the area. This is to help you find the most appropriate health service locally to deal with your problem. The Covid19 pandemic has introduced new ways of working in General Practice nationally and these will continue even as lock down restrictions are lifted and we start to return to more normal times.
NHS 111 is the number you need to ring if you have a problem out of hours (between 6.30pm and 8.30am Monday to Friday and at weekends).
NHS 111 is also accessible online via your web browser.
Remember, you should still telephone NHS 111 if you develop any symptoms that may be related to Coronavirus, including a high temperature, a new continuous cough and any change in your sense of taste or smell.
NHS Staycation Campaign
Whether you’re holidaying in England or need medical help away from home, we want to help you choose the correct NHS service to ensure you’ll get the right care when you need it.Find Out More
For lost or forgotten medicines you should still contact your own surgery and ask them to send a prescription electronically (via EPS). Please see here for one of our local pharmacies.
This is the safest and most efficient way to replace any medicines. The pharmacies also offer a minor ailment service and can give advice and recommend treatments for simple problems such as sunburn, insect bites, coughs and colds.
Other problems / I think I need to see a GP
All GP surgeries are currently operating a ‘telephone first’ triage service and then may offer ‘remote consultations’ via either the telephone or a video link if needed. Please watch this video to find out more about Health at Home
This avoids patients walking into surgeries without pre-booked appointments to reduce patient numbers in the surgery and therefore reducing risk during the Coronavirus pandemic.
If you have a problem whilst away from home your first action should be to telephone your own surgery for help. Your own surgery has the advantage of being able to access your medical notes and often knows your personal already. In most cases your own practice should be able to solve your problem and if you need a prescriptions – this can sent electronically to a local pharmacy.
In the unlikely event that this is not the case we would ask you to phone our surgery on 015394 32693 (Ambleside) or 015394 36246 (Hawkshead). We will then make our own assessment of the best way to help you which might include redirecting you to a more appropriate service.
If you need medical advice or treatment but do not need to see a GP, there are some alternatives you can try instead.
- NHS 111 for non-emergency medical advice and information about local services
- a pharmacist can provide advice and treatment for minor conditions that do not need a prescription
- a minor injuries unit (MIU) provides treatment for less serious injuries, such as sprains, broken bones and wound infections. Our local MIU and Walk in Centre is the Kendal Urgent Treatment Centre, Tel 01539 732288
- a walk-in centre deals with minor illnesses and injuries, such as infections and rashes
- a sexual health or GUM clinic provides testing for sexually transmitted infections (STIs) and contraception advice
- an optician can help with minor eye problems, for Temporary patients there may be a charge. Contact Ambleside Opticians on Tel 015394 31331
- a dentist can help with any problems in the mouth, toothache, abscesses, infection. Contact Mint Dental on Tel 015394 34999
These services do not require you to make an appointment or register as a patient.