Ambleside Surgery 015394 32693

Hawkshead Medical Practice 015394 36246

Lines open 8.00am to 6.30pm

Patient information

Find out how to register at our practice and read other important information for patients.

Access to medical records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice ... [continue] Access to medical records

Complaints and compliments

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this GP surgery, please let us know. ... [continue] Complaints and compliments

Consent to use Mobile number and email for correspondence

Guidance for patients and service users The practice may use email and text messaging to contact you with: Appointment reminders Appointment letters Individual invites to screening, medication reviews, vaccination appointments ... [continue] Consent to use Mobile number and email for correspondence

Equality and diversity

Central Lakes Medical Group is committed to both eliminating discrimination and encouraging diversity amongst our workforce and in relation to our patients and service users. Central Lakes Medical Group and ... [continue] Equality and diversity

Freedom of information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to ... [continue] Freedom of information

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by either: completing a form available from ... [continue] How to register

How we use your health records

Why we collect information about you In the National Health Service we aim to provide you with the highest quality of health care.  To do this we must keep records ... [continue] How we use your health records

Named GP

All patients at Central Lakes Medical Group have a named, accountable doctor who is responsible for coordinating their care. All new patients are registered under Dr Neil Margerison, the Clinical ... [continue] Named GP

On holiday?

Please see the following pages for information about health services for holiday-makers.

Patient confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances: To provide further medical treatment ... [continue] Patient confidentiality

Patient Information Leaflet

Central Lakes Patient Information Leaflet

Patient rights and responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too. We will: Ensure our patients have 24-hour access to ... [continue] Patient rights and responsibilities

Practice boundary

Please use the map below to see if you live within our practice boundary.

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to the surgery. Alternatively you can complete the online form below. If you ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. The practice will request the removal of any patient ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 20th January, 2023