Find out how to register at our practice and read other important information for patients.
Access to medical records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice ... [continue] Access to medical records
Complaints and compliments
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this GP surgery, please let us know. ... [continue] Complaints and compliments
Consent to use Mobile number and email for correspondence
Guidance for patients and service users The practice may use email and text messaging to contact you with: Appointment reminders Appointment letters Individual invites to screening, medication reviews, vaccination appointments ... [continue] Consent to use Mobile number and email for correspondence
Equality and diversity
Central Lakes Medical Group is committed to both eliminating discrimination and encouraging diversity amongst our workforce and in relation to our patients and service users. Central Lakes Medical Group and ... [continue] Equality and diversity
Freedom of information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to ... [continue] Freedom of information
How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by either: completing a form available from ... [continue] How to register
How we use your health records
Why we collect information about you In the National Health Service we aim to provide you with the highest quality of health care. To do this we must keep records ... [continue] How we use your health records
Named GP
All patients at Central Lakes Medical Group have a named, accountable doctor who is responsible for coordinating their care. All new patients are registered under Dr Neil Margerison, the Clinical ... [continue] Named GP
On holiday?
Please see the following pages for information about health services for holiday-makers.
Patient confidentiality
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances: To provide further medical treatment ... [continue] Patient confidentiality
Patient rights and responsibilities
You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too. We will: Ensure our patients have 24-hour access to ... [continue] Patient rights and responsibilities
Practice boundary
Please use the map below to see if you live within our practice boundary.
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy
Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to the surgery. Alternatively you can complete the online form below. If you ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. The practice will request the removal of any patient ... [continue] Violent or abusive behaviour
Date published: 8th October, 2014
Date last updated: 20th January, 2023
