Ambleside Surgery 015394 32693

Hawkshead Medical Practice 015394 36246

Lines open 8.00am to 6.30pm

Online services

You can use online services at the surgery to book an appointment, order a repeat prescription, get a sick certificate, get test results, ask about a non-urgent medical problem and view your medical record.

Which online service to use?

There are different online services for different tasks.

Your NHS account

Use your NHS account (on the NHS website or in the NHS app) to:

  • Book or cancel a routine appointment (call the surgery for an urgent appointment)
  • Order a repeat prescription
  • Get your test results
  • View your medical record

See Registering for online services on how to register for this service.


Use your Accurx account (on the Accurx website) to:

  • Ask a non-urgent medical question online
  • Request a Fit note (sick note)
  • Enquire about letters or reports
  • Ask about test results (although we’d be happy to provide you with access to these online for the future)
  • Ask about a referral or correspondence e.g. between the practice and the hospitals

Registering for online services

To register for online services, so you can book appointments, order medication and view your medical record, register for an NHS login. You can watch this video if you unsure of how to do this.

This will allow you to book appointments, order medication or send us messages. If you require full access to your medical records online, then please contact our Patient Advisors on Reception who will ask a set of questions to confirm your identity.

If you are a newly registered patient, we will have to wait for your medical record to arrive at the surgery before we can process your request to view your medical record.

Registering for someone else on their behalf

You can register for someone else on their behalf (proxy access) if you are a carer or relative.

To register on behalf of someone else, complete the online proxy access request form. You can also download the form and bring it into the practice.

Proxy access needs to be authorised by a GP. The practice will phone or text you to confirm the request has been authorised.

You will then need to bring photo ID and proof of your address to the surgery, where the receptionist will set up your proxy access.

Date published: 17th February, 2017
Date last updated: 3rd May, 2023